Privacy Policy
Effective Date: 04/10/2025
Your Computer Therapist (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our computer repair, tech support, and consulting services, or visit our website.
1. Information We Collect
We may collect personal and technical information, including:
Personal Information:
- Full name
- Email address
- Phone number
- Service address
Technical Information:
- Device and system specifications
- Error logs and diagnostic data
- Network setup and configurations (only as needed for support)
Automatically Collected Data (Website):
- IP address
- Browser type and version
- Pages viewed and time spent on the site
2. How We Use Your Information
We use your information to:
- Schedule and provide technical services
- Diagnose and repair devices or network issues
- Process payments and send invoices
- Follow up on service or support inquiries
- Improve our services and website functionality
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information. We only share data when necessary to:
- Partner with trusted service providers for tasks like payment processing or secure remote access
- Comply with legal obligations or respond to lawful requests
- Protect the rights and safety of our clients, business, or the public
4. Data Security
We take your privacy seriously. Security measures include:
- Encrypted communications
- Secure data storage practices
- Limiting access to client data to authorized personnel only
However, no system is completely secure, and we encourage clients to use strong passwords and follow best practices.
5. Your Rights & Choices
You have the right to:
- Request access to the personal data we have about you
- Request corrections or updates to your data
- Request deletion of your data (where applicable)
- Opt out of marketing communications
6. Cookies and Analytics
Our website may use cookies to enhance user experience and monitor traffic. You can disable cookies in your browser settings if you prefer not to be tracked.
7. Third-Party Links
We may link to third-party websites (e.g., software downloads, tech news). We are not responsible for their privacy practices, so we recommend reviewing their policies.
8. Data Retention
We retain service and support data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in laws or our services. We encourage you to review it periodically. The effective date at the top will always indicate the latest version.
10. Contact Us
If you have questions, concerns, or data requests, please contact:
Your Computer Therapist
Email: mark@yourcomputertherapist.com
Phone: 720.837.2066